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Important information

Frequently asked questions about your booking

What am I booking?

You are building your own trip by combining flights, accommodation and/or other travel services. When booked together, these form a travel package covered by package travel regulations.

Who is responsible for my trip?

We act as the organiser of your travel package and are responsible for the overall arrangement of your trip. Individual services (such as flights or accommodation) are provided by third-party suppliers.

Can my travel details change?

Flight schedules, accommodation details and activity timings may change due to operational reasons. We will inform you of any significant changes.

What is included in my baggage?

Baggage allowance depends on the selected airline and fare type. Please check your booking details for exact baggage information.

Are local taxes included in the price?

Some destinations charge a local tourist tax, which is not included in the trip price and must be paid at the accommodation. More detailed information will be provided before departure.

Can I change or cancel my booking?

Changes and cancellations may be subject to fees and depend on the conditions of the services included in your booking.

Do I need travel insurance?

We strongly recommend that you have valid travel insurance covering your trip.

What travel documents do I need?

You are responsible for ensuring you have valid travel documents, such as a passport or visa, and that you meet any entry requirements.

Where can I find more information before my trip?

You will receive a travel information package before departure with all relevant details about your trip.


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  • POP Pankki
  • Saastopankki
  • Oma Saastopankki

Elamys Hub Oy / Elamysmatkat · Y-tunnus 2815557-3 · Hameentie 31, 00500 Helsinki

  • Asiakaspalvelu ma-pe 10-16
  • myynti@elamysmatkat.com
  • 09 2510 2030

Yritys on rekisteroity Kilpailu- ja kuluttajaviraston yllapitamaan matkapalveluyhdistelmien tarjoajarekisteriin ja silla on vaadittu vakuus asiakkaiden maksujen turvaamiseksi.


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